Career Objectives:

I would like to continue learning about Internet Technology and working with people who may help me expand my knowledge of all areas of the computer industry in general.

Experience:

Comm.Comm (Midvale, Utah) March 4th 2002 September 2002

Technical Support I excelled in this position, starting as an ISP support agent and ending as a Tier 3 escalation specialist.Responsibilities included the support of customers DSL and dialup modem questions.

Dentrix Dental Systems (American Fork, Utah) May 2001 to March 2002

Help Desk/Technical Support I received calls from customers about software errors and general training questions. I also participated in team training, outbound soliciting, and data entry.

Manpower Inc. (Orem, Utah) November 1999 to September 2000

Inventory Control This job included tracking customer's order data for several companies in a large warehouse. I also kept records of all inventory and certified the quality of the client's products.

Convergy Inc. (Orem, Utah) January 2000 to May 2000

Technical support I worked as a “Technical Support Engineer” of The Windows 2000 Operating System. This included taking customer calls and fixing a variety of software related errors, consisting of hardware/driver and network related issues, while providing the highest level of customer support.